The modern business needs a reliable source of information technology support. Historically, this was provided through a method known as break/fix—if your business technology was to break, a technician would come in to fix it. While this approach works, there are many trade-offs to using it that a business shouldn’t have to accept. Now that there is the managed services model, businesses no longer do.
If yours is like the majority of today’s businesses, you absolutely need to invest in network and infrastructure maintenance. Some companies hire a network administrator, but not all companies have the budget to do so. For companies in this position, there is the option to leverage managed IT services.
Your business relies on technology to function as intended, and beyond that technology are the minds that maintain it and keep it operating efficiently. In a way, you put a great burden on them to ensure that your operations can continue unhindered; and yet, there are a variety of ways that you can make it easier for both IT and non-IT staff to do what you hired them to do.
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